Karnak Furniture (“Karnak Furniture”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://karnakfurniture.com, contact us, request a quotation, book a consultation, visit our showroom, or purchase our products and services in the United Arab Emirates.

Information we collect

We may collect your name, email address, telephone or WhatsApp number, delivery and installation address, billing details, company details, project requirements, room measurements, furniture preferences, quotation history, account details, and messages or attachments you send us. We also receive technical information such as IP address, browser, device, pages viewed, referral source, and cookie preferences.

Please do not send unnecessary identity-document, payment-card, or sensitive personal information through a contact form or WhatsApp.

How we use information

We use information to respond to enquiries, prepare quotations and designs, process orders and payments, deliver and install furniture, provide warranty and after-sales support, arrange showroom or consultation appointments, improve our website and services, prevent fraud and misuse, comply with legal obligations, and send marketing communications where permitted by law and with your consent where required.

Sharing information

We may share relevant information with trusted service providers that help us host the website, process payments, communicate with customers, manufacture, deliver, install, or support products. We may also disclose information when required by UAE law, a court, regulator, or competent authority. We do not sell personal information.

International transfers

Some service providers may process information outside the UAE. Where this occurs, we take reasonable steps to use reputable providers and protect information in accordance with applicable law.

Retention and security

We retain information only for as long as reasonably necessary for the purposes described above, including accounting, warranty, dispute, and legal records. We use reasonable administrative, technical, and organisational safeguards, but no online transmission or storage system is completely secure.

Your choices and rights

You may ask us to access, correct, update, or delete personal information, withdraw marketing consent, or raise a privacy concern, subject to legal and contractual limits. To make a request, contact info@karnakfurniture.com. We may need to verify your identity before acting.

Cookies

We use necessary cookies and, where enabled, analytics or marketing cookies. See our Cookie Policy for details. You can manage cookies through your browser and any cookie controls shown on our website.

Children

Our website is intended for adults and business users. We do not knowingly collect information from children.

Contact

For privacy questions, contact info@karnakfurniture.com, +971 50 465 6780, or Office 110C, Diamond Business Center, Arjan, Al Barsha 3, Dubai, United Arab Emirates.

This policy should be reviewed by UAE-qualified counsel before publication and updated whenever our data practices change.