Last Updated: October 2026

At Karnak Furniture, we strive to deliver exceptional quality and customer satisfaction. We understand that plans can change, and you may need to cancel or modify your order.

This cancellation policy explains the conditions, timelines, and steps for canceling an order you placed through our website or showroom.

1. Standard / Ready-Made Furniture Orders

For non-customized, ready-made items (e.g., standard catalog sofas, dining tables, outdoor furniture, accessories):

• Cancellation Before Dispatch: You may cancel your order free of charge within 24 hours of placing it, or at any time prior to dispatch/delivery scheduling. You will receive a 100% full refund back to your original payment method.

• Cancellation After Dispatch: If you ask to cancel after we dispatch or load your items for delivery, we treat the order as a return under our returns and refunds policy. In this case, we may deduct outbound and return delivery fees from your refund.

2. Bespoke & Custom-Made Orders

Because we make custom items (e.g., made-to-measure wardrobes, custom sectional sofas, reupholstery, made-to-order built-ins) to your exact measurements, fabrics, and design choices, different rules apply:

• Within 24 Hours of Order / Deposit: You may cancel or modify your custom order within 24 hours of order confirmation or payment deposit for a full refund.

• After Production Has Started (After 24 Hours): Once materials have been ordered or custom manufacturing/cutting has begun, cancellations are subject to a cancellation fee (typically 20% to 30% of the total order value) to cover non-recoverable material and production costs.

• Completed Custom Furniture: Once a bespoke item has been fully crafted, delivered, or installed according to agreed specifications, it cannot be canceled or refunded.

3. How to Request a Cancellation

To cancel or modify an order, please contact our support team as quickly as possible with your Order Number and Contact Details:

• Email: contact@karnakfurniture.com / info@karnakfurniture.com

• Phone / WhatsApp Support: +971 50 465 6780 / +971 58 824 5885

• Operating Hours: Monday – Saturday, 10:00 – 20:00 (GST)

4. Refund Process & Timelines

• Processing Time: Once a cancellation is approved, refunds are processed within 3 to 7 business days.

• Payment Method: Refunds will be credited back via the original method of payment (e.g., Credit/Debit Card, Bank Transfer, or Online Gateway). Please note that your issuing bank may take an additional 2 to 5 business days to reflect the transaction in your account.

5. Cancellations by Karnak Furniture

We reserve the right to cancel an order under rare circumstances, including but not limited to:

• Unavailability of specific materials or discontinued stock (a full refund or alternative will be offered immediately).

• Inability to verify payment details or delivery address.

• Pricing or typographical errors on our online store catalog.

In any such event, our team will notify you promptly and issue a full refund without penalty.