Karnak Support Center
Frequently Asked Questions
Everything you need to know about our craftsmanship, delivery across the UAE, and bespoke furniture packages.
Every space is unique. You can fully customize dimensions, upholstery fabrics (bouclé, velvet, premium linens, Italian leather), and wood or metal finishes. Once you share your required specifications or inspiration photos with our design team, we provide exact 3D renderings, material swatches, and quote confirmation before starting production.
For curated ready-to-ship items, delivery takes 2 to 4 working days across Dubai, Sharjah, and Abu Dhabi. For custom-made pieces tailored to your exact specifications, manufacturing and finishing usually require 10 to 18 working days. Our logistics concierge contacts you directly to schedule a convenient delivery slot.
Yes. Unlike standard curbside courier drop-offs, all Karnak deliveries include specialized white-glove service. Our certified technicians unpack, assemble, and position the furniture inside your room of choice, concluding with the full removal and recycling of all protective packaging materials.
Yes! One of Karnak's strongest specialties is complete turnkey furniture packages designed specifically for studio, 1-bedroom, 2-bedroom, and villa layouts in Dubai and Sharjah. Whether you are furnishing for personal living or preparing a high-yield holiday home, we handle lighting, living, dining, and bedroom suites in one cohesive setup.
Absolutely. You can schedule a consultation with our mobile material kit where an interior advisor brings physical fabric swatches, wood stains, and foam density samples directly to your doorstep anywhere in the UAE, or you can visit our Dubai office or Sharjah showroom.
We partner extensively with property developers, hospitality groups, and corporate offices across the UAE. Our trade portal provides commercial volume pricing, dedicated procurement managers, customized ergonomic layouts, and phased site installation timelines.
All solid wood structures, steel ergonomic frames, and sofa internal mechanics come with a comprehensive 5-year structural warranty. Upholstery fabrics, foams, and hydraulic gas-lifts for desks or chairs include a 2-year warranty against manufacturing defects.
Customer satisfaction is our top priority. If any issue arises during delivery or assembly, our on-site technical team resolves it immediately, or our customer support WhatsApp helpline (+971 58 824 5885) arranges an instant replacement or inspection within 24 hours.
We provide a detailed care guide with every purchase. Generally, we recommend weekly light vacuuming with a soft brush attachment, avoiding direct intense sunlight to prevent fabric fading, and professional dry cleaning for specialized velvet or bouclé upholstery fabrics.
Yes, our in-house interior design team offers complimentary space planning and 3D layout visualizations for full room or whole-property fitouts when you book a design consultation through our showroom or website.
Let's Build Together
Have A Room In Mind?
Let's Design It.
Share your space, your style, and your timeline, our design team will get back to you with a tailored plan, no generic quotes, no guesswork.
- Free Design Consultation
- Response Within 24 Hours
- No Obligation, Just Ideas